In the past when shopping at our (best) local hardware dealer Arlt one often had to wait a long time even if one knew what to buy as some f*ckwit was discussing with the clerk if his new computer should be in dark black or real dark black.
Now they have a new service: you can order your stuff at home over internet at their webshop (which is not new) and you can order the stuff to the town local shop. They send you an email when your items are ready and you can go there to pick them up. Now the really good part: they have a separate lane only for those pick ups. This is a real time saver. In the past sometimes you had to wait half an hour for a small cheap item. Now you just go to the counter tell who you are, get the items, pay and your done. Super!