Last Saturday I was expecting a parcel that was posted last Friday and it did not arrive.
You say: hey, that's normal that they don't arrive
But: the parcel was only posted one town away
and: it was posted with express delivery with an additional fee
and: it was posted with "next day delivery" option for an additional fee
and: a parcel from northern Germany posted on Friday did arrive on Saturday
and: this said parcel was even free of charge as the German Post had a "post one parcel for free" day.
The parcel arrived on Monday ...
The reason was that the clerk forgot to select the "also Saturday delivery" option :-(
This just sucks